SERVICE POLICIES AND CHARGES

I hereby authorize the service work to be done, and agree to a diagnostic and labor fee of $125.00 per hour on all non-warranty service.

If service parts are purchased from PCNS Management, it guarantees all labor and parts for a period of 30 days from the date of completion of the repair. If customer provides service parts, PCNS Management offers no warranty on parts or labor. PCNS Management will not be liable for any damage or loss caused by fire, theft, accident, or any other cause unless such damage or loss is due to gross negligence or willful conduct by PCNS Management. Neither PCNS Management nor its​ employees will be held responsible for any cables, accessories or other items unless recorded. 

CUSTOMER CONTACT​

I agree to provide an accurate and valid phone number and email address and to receive communication from PCNS Management regarding any repairs. Upon completion of services, diagnostics, or repairs, I agree to retrieve my equipment and pay any outstanding balance within 30 days of PCNS Management’s attempt to contact me. If the equipment is not picked up within 30 days, ownership will transfer to PCNS Management unless alternative arrangements have been agreed upon.

CUSTOMER DATA POLICY

I understand that data outside of the “My documents” folder on a Windows computer or the “Home” folder on a Mac WILL NOT be transferred. I also understand that when transferring data and emails across platforms some data or emails may not transfer.

If you request a data backup at the time of check-in we will do so before we begin work on your machine and you will be assessed the current backup fee in addition to other service charges. If you elected to provide the external drive to backup your data to we not be able to begin the backup process, and therefor the diagnosis and​ repair of your device until that drive has been provided. In the event that the data backup fails we will contact you with further options for data recovery, and there will be no charge for our initial backup attempt. We cannot guarantee total data recovery. If you decline data backup at the time of check in it will be assumed that you do not wish the data to be backed up. While we will make every attempt to safeguard data stored on equipment accepted for service, we do not assume responsibility for loss of data. Data loss can occur at any time during repair or data transfer. Therefore, PCNS Management recommends that customers back up data prior to checking a computer in for any service or repair. PCNS Management and its employees make no guarantees as to the integrity or recoverability of any data. PCNS Management makes no warranty as to the success of any recovery attempt thereof or whether any of the data, programs, or other information on the disk can or will be recovered, either in whole or in part, nor whether such data, programs, or information may be usable after the recovery process. If your drive is faulty, with your approval, we will attempt to recover the data for the current data recovery fee. During the process of a repair, your hard drive may be erased and the original operating system installed.

I understand that PCNS Management is not responsible for any data loss that may occur during this service or courier transit.

SMS POLICY

By providing my mobile number to PCNS Management, I agree to receive up to 5 automated text messages per week at this number regarding repair status updates. I understand that consent is not required to buy goods and services and that standard message and data rates of my carrier may apply. To stop text messages from PCNS Management, reply STOP.

I agree that the above information is correct and I authorize PCNS Management to perform this service.